Shipping & Delivery
At Aroma+, we work hard to prepare and deliver your order as quickly and safely as possible. Delivery times may vary depending on product availability, destination, customs procedures, and the shipping method selected.
Order Processing
Orders are normally prepared within 1–3 business days after payment has been confirmed, unless otherwise stated.
Orders placed during weekends or public holidays will be processed on the next business day.
Shipping
We ship to a growing number of destinations worldwide.
If your country is not available during checkout, please contact our team. We will review your request and, where possible, offer a suitable shipping solution.
Delivery Times
Estimated delivery times vary depending on your location and the selected shipping method.
While we always aim to dispatch and deliver orders as quickly as possible, delivery estimates are provided for guidance only and are not guaranteed.
Delays may occasionally occur due to customs procedures, weather conditions, transportation disruptions, carrier delays, or other circumstances beyond our reasonable control.
Fragrance Oils & Shipping Restrictions
Certain fragrance oils and similar products may be subject to shipping restrictions imposed by airlines, courier companies, or local regulations.
Where necessary, Aroma+ may select an alternative shipping method, request additional processing time, or contact you to discuss the most suitable delivery option.
Customs & Import Duties
International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Unless otherwise agreed in writing, these charges are the responsibility of the customer.
Customers are responsible for ensuring that the products they order comply with the import laws and regulations of their destination country.
Delivery Information
Please ensure that your shipping details are complete and accurate before placing your order.
Aroma+ cannot be held responsible for delays, failed deliveries, additional shipping costs, or lost shipments resulting from incorrect or incomplete information provided by the customer.
Lost or Damaged Shipments
If your order arrives damaged or appears to have been lost during transit, please contact us as soon as reasonably possible.
We will work with the shipping provider to investigate the matter and assist you throughout the process. However, Aroma+ cannot guarantee the outcome or accept responsibility for decisions made by third-party shipping providers.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Tracking updates are provided by the shipping carrier and may not always be available or updated immediately.
Delivery Delays
While we always strive to dispatch and deliver orders promptly, Aroma+ shall not be liable for delays caused by, including but not limited to:
- Customs clearance procedures
- Weather conditions
- Transportation disruptions
- Shipping carrier delays
- Government restrictions
- Import or export regulations
- Force majeure events
- Any other circumstances beyond our reasonable control
Contact Aroma+
If you have any questions regarding shipping, delivery, or international orders, our team will be happy to assist you.
Email: info@aromapluss.com
Phone: +357 97 444 224
Address: Livadia Industrial Area, Block E, Door 6, 7060 Larnaca, Cyprus
By placing an order with Aroma+, you acknowledge that you have read and accepted this Shipping & Delivery Policy.